Contact Us
Have a question, spotted a bug, or want to suggest a new keyboard testing feature? We'd love to hear from you.
Technical Support & Bug Submission Guidelines
To help our engineering team reproduce and resolve hardware testing issues swiftly, please include the following technical details whenever reporting a malfunction:
Operating System & Platform
Specify whether you are on Windows 11, Windows 10, macOS (Sonoma/Sequoia), ChromeOS, or Linux, along with your build version.
Browser Environment
State your web browser (Chrome, Firefox, Safari, Edge, Brave, Opera) and verify if browser extensions or custom keyboard hooks are active.
Keyboard Hardware Model
Indicate your keyboard brand, model, connection interface (USB-C wired, 2.4GHz wireless dongle, or Bluetooth), and switch type (Mechanical, Membrane, Optical, Hall Effect).
Observed Diagnostic Symptom
Describe whether the issue is a completely unresponsive key, switch chattering (double-typing within 20ms), ghosting matrix limitation, or incorrect keycode assignment.
Frequently Asked Questions
How fast does the Online Keyboard Tester support team respond?
We review every inquiry and typically reply within 1 to 2 business days. For urgent bug reports involving browser compatibility regressions, our technical team frequently reviews submissions within 24 hours.
Can I request support for a custom keyboard layout or language?
Yes, absolutely! If you use a regional ISO layout, specialized ergonomic split keyboard, Dvorak/Colemak layout, or custom keymap that is not yet fully represented, send us the specifications or key code mappings and we will gladly consider adding it to our roadmap.
Are keystrokes or diagnostic logs collected when submitting this form?
No. Your testing session and your contact submission are completely separated. The keyboard tester executes 100% locally in your browser memory. We only receive the text that you explicitly type into the message field of this contact form.
Do you accept commercial partnerships or hardware review inquiries?
Yes. We welcome inquiries from peripheral manufacturers, mechanical keyboard vendors, esports organizations, and educational institutions. Select "Partnership / Business" in the subject dropdown above.